Leica Support Library

Fixes for the Leica software and instrument problems our support team handles most, taken from real customer cases. Pick your product, then jump straight to your problem. Steps marked Confirmed fix solved it for a customer.

• Leica Software License Support: CLM and EID Problems
  Leica laser scanning software is licensed with an Entitlement ID (EID) that you activate in the Client License Manager (CLM). These are the license problems our support team sees most, with the steps that fix them. (17 problems)
• Cyclone REGISTER 360 and Cyclone Troubleshooting
  Fixes for the Cyclone REGISTER 360 and Cyclone problems our support team handles most often: crashes, import and export errors, storage problems and registration issues. (24 problems)
• CloudWorx, TruView, Rithm and Cyclone 3DR Troubleshooting
  Fixes for the point cloud plugins and viewers our customers use every day: CloudWorx for AutoCAD, Revit, BricsCAD and Navisworks, TruView, Rithm and Cyclone 3DR. (9 problems)
• Leica Laser Scanner and FIELD 360 Troubleshooting
  Fixes for Leica laser scanner problems (RTC360, BLK360, BLK2GO, P-series), the Cyclone FIELD 360 app, and drone LiDAR data, from real support cases. (14 problems)
• Leica iCON and Total Station Layout Troubleshooting
  Fixes for Leica iCON tablets, iCON robots and total station layout: file and coordinate problems, layout that doesn't match control, firmware and tablet issues. (24 problems)
• Leica Instrument Repair and Calibration Questions
  Answers to the hardware, repair and calibration questions we get most: instruments going out of level, scanner error lights, firmware failures and how repairs work. (7 problems)