CloudWorx, TruView, Rithm and Cyclone 3DR Troubleshooting

Fixes for the point cloud plugins and viewers our customers use every day: CloudWorx for AutoCAD, Revit, BricsCAD and Navisworks, TruView, Rithm and Cyclone 3DR. Steps marked Confirmed fix solved the problem for a customer. Related: Leica TruView. Back to the Leica Support Library.

Jump to a problem (9)Floor-flatness report needs fractional inchesCloudWorx for Revit steel fitter says 'Failed to find steel'CloudWorx for AutoCAD freezes when importing an .lgsxRithm won't install or can't find its server licenseUse BLK360 / RTC360 scans in Revit or AutoCAD, or share them with a clientCloudWorx point cloud shows a red status and won't displayCloudWorx project opened in Navisworks lands off in X and YCloudWorx for AutoCAD: 'No valid license found on license server'Share a PDF of a scan overlaid on a drawing from AutoCAD
Try these first. Start with the basics for any Leica software or license problem: restart the software and the computer; update the software, the license manager (CLM), Windows and graphics drivers, and scanner firmware so versions match; check the project, temp and export drives have free space (about 1.5 times the project size, about 3 times for E57 export); and open CLM to confirm the right EID is active.

Floor-flatness report needs fractional inches

Applies to: Cyclone 3DR

  1. 3DR exports decimal units only; 1/16 in = 0.0625 in tolerance. Fractional labels must be added outside 3DR.

CloudWorx for Revit steel fitter says 'Failed to find steel'

Applies to: CloudWorx for Revit

  1. Confirmed fixLoad a steel framing family AND a steel column family in the Revit project (standard families are fine).

CloudWorx for AutoCAD freezes when importing an .lgsx

Applies to: CloudWorx for AutoCAD

  1. Check free space where the files and temp are stored.
  2. Avoid working from a slow network/server location or weak Wi-Fi; copy the project locally.
  3. Update CloudWorx, AutoCAD, Windows and graphics drivers.
  4. Confirm the .lgsx opens in TruView and CLM shows the license active.

Rithm won't install or can't find its server license

Applies to: Rithm, TruView

  1. Install Rithm, open TruView, click the Plugin manager (puzzle piece), and enter the license server's NAME (not its IP address).
  2. If install errors: uninstall TruView, JetStream Viewer and Rithm; reboot; delete C:\Program Files\Leica Geosystems\TruView, ...\JetStreamViewer and C:\Users\<you>\AppData\Local\Rithm; run the Rithm installer as administrator.
  3. Confirmed fixIf it fails with 'components' checked, install Rithm only.

Use BLK360 / RTC360 scans in Revit or AutoCAD, or share them with a client

Applies to: Cyclone REGISTER 360 PLUS, CloudWorx, TruView

  1. Export an RCP from Register 360 and link it in Revit/AutoCAD (it doesn't model elements).
  2. Use CloudWorx to model elements directly from the point cloud.
  3. Share an LGSX in TruView (free) so clients can click bubble-to-bubble through 360 images.
  4. A CloudWorx project can be saved (button next to Import) and sent, but the recipient needs CloudWorx to open it.
  5. A point cloud already aligned in Revit can't become a CloudWorx project; set coordinates at registration instead.

CloudWorx point cloud shows a red status and won't display

Applies to: CloudWorx for Revit

  1. The point cloud file was usually moved or deleted; check its path.
  2. Close and reopen the CloudWorx project.
  3. Audit the Revit model.

CloudWorx project opened in Navisworks lands off in X and Y

Applies to: CloudWorx, Navisworks

  1. Check US survey feet vs international feet in both programs.

CloudWorx for AutoCAD: 'No valid license found on license server'

Applies to: CloudWorx for AutoCAD, Leica CLM

  1. When prompted for the server, enter the server name, or leave empty / 'localhost' for a license on this PC.
  2. Install the latest CLM and CloudWorx; try another AutoCAD version to rule it out.
  3. Opening a Register 360/Cyclone project directly in CloudWorx needs Cyclone WORKFLOW (formerly Publisher Pro); an LGS file can be opened without it.
  4. For server licenses: update CLM on the server and enter the license on the server, not the local desktop.

Share a PDF of a scan overlaid on a drawing from AutoCAD

Applies to: AutoCAD, CloudWorx

  1. Confirmed fixUse the PDFOUT command in AutoCAD to make a PDF of the current view.
Still stuck? Datum Tech Solutions is a Leica Geosystems Authorized Service and Distribution Partner. Send us screenshots or photos, your software or instrument details and what you have tried, and we will work it through with you, and with Leica when a reset or repair is needed. Contact our team.