Cyclone REGISTER 360 and Cyclone Troubleshooting

Fixes for the Cyclone REGISTER 360 and Cyclone problems our support team handles most often: crashes, import and export errors, storage problems and registration issues. Steps marked Confirmed fix solved the problem for a customer. Related: Laser scanner software. Back to the Leica Support Library.

Jump to a problem (24)Register 360: scan import was cancelled partway; half the setups have no data, links missing, Visual Alignment errorsRegister 360: importing straight from the scanner's USB stick is very slowRegister 360: error creating a new project (storage location not found)Register 360 crashes on launch with an error naming a Windows system file (Dumpstack.log.tmp, hiberfil.sys); reinstall doesn't helpRegister 360: Microsoft Visual C++ runtime error when exporting to LGSRegister 360 won't launch, or crashes as soon as an import starts (new PC or new drives)Register 360 fails on storage-heavy steps after an update (e.g. creating a UCS fails on any wall)Delete an unneeded project version in Register 360 to free spaceAfter updating Register 360 (2025.0.0), most links come in blue and won't turn greenControl text file imports into Register 360 at the wrong scale (3 ft between targets becomes about 9 ft)Panoramic images missing in Register 360, or 'Export panoramic images' option missingRegister 360 crashes during visual alignment or other heavy stepsImport non-Leica (e.g. Topcon) scans into Register 360Exporting a small limit box from a large Cyclone/Register 360 project still processes the whole file or needs huge disk spaceRegister 360 crashes after hours exporting a large E57Register 360 publish fails with an errorExport an E57 that keeps individual setupsPoints deleted in Register 360 still show up after import into Cyclone, or need restoringRegister 360 display looks less crisp after an updateRegister 360 crashes importing an RTC360 project that imports fine on another PCRegister 360 import fails with 'Unable to find reference setup', or setups import emptyAn old Register 360 project archive won't open in the current versionCan Register 360 BLK Edition process RTC360 data?Keep RCP exports from Register 360 working when moving them
Try these first. Start with the basics for any Leica software or license problem: restart the software and the computer; update the software, the license manager (CLM), Windows and graphics drivers, and scanner firmware so versions match; check the project, temp and export drives have free space (about 1.5 times the project size, about 3 times for E57 export); and open CLM to confirm the right EID is active.

Register 360: scan import was cancelled partway; half the setups have no data, links missing, Visual Alignment errors

Applies to: Cyclone REGISTER 360 PLUS

  1. Confirmed fixAn interrupted import can't be resumed. Delete the project, create a new one, and re-import all scans without cancelling. Also applies if the PC shut down mid-import.

Register 360: importing straight from the scanner's USB stick is very slow

Applies to: Cyclone REGISTER 360 PLUS, RTC360

  1. Copy the raw data to a fast internal drive first, then import from there.

Register 360: error creating a new project (storage location not found)

Applies to: Cyclone REGISTER 360 PLUS

  1. The drive holding the storage folder isn't visible (unplugged / letter changed). Open Data Management (stacked-disks icon) > Storage tab, add a valid location and set it as default.
  2. Check the Temp folder also points to a valid drive with plenty of free space.

Register 360 crashes on launch with an error naming a Windows system file (Dumpstack.log.tmp, hiberfil.sys); reinstall doesn't help

Applies to: Cyclone REGISTER 360 PLUS

  1. Check free space at the project, temp and export locations; this error usually means one is short of space.
  2. Reinstall and, during setup, choose a different drive for storage.

Register 360: Microsoft Visual C++ runtime error when exporting to LGS

Applies to: Cyclone REGISTER 360 PLUS

  1. Reinstall Register 360.
  2. Run Windows updates and NVIDIA driver updates, then restart.
  3. Install the latest Microsoft Visual C++ Redistributable from Microsoft.

Register 360 won't launch, or crashes as soon as an import starts (new PC or new drives)

Applies to: Cyclone REGISTER 360, RTC360

  1. Uninstall, delete all leftover Leica / Register 360 files, then reinstall.
  2. Point the project AND temp locations at a drive with plenty of free space.
  3. Check that the scanner firmware matches the software version. If the RTC360 is on older firmware: update the scanner from USB, open the project on the scanner, take one scan (this updates the project's firmware), delete that scan, then re-import.

Register 360 fails on storage-heavy steps after an update (e.g. creating a UCS fails on any wall)

Applies to: Cyclone REGISTER 360

  1. Check free space on the project storage drive and the temp folder drive. Each needs at least 1.5x the project size free (some users plan for 3-4x).
  2. Move the temp folder, close Register 360 and reopen.

Delete an unneeded project version in Register 360 to free space

Applies to: Cyclone REGISTER 360

  1. Confirmed fixOpen the project, click the Versions icon at the top of the screen, and delete the version in the dialog.

After updating Register 360 (2025.0.0), most links come in blue and won't turn green

Applies to: Cyclone REGISTER 360 PLUS

  1. Confirmed fixUpdates reset settings to factory defaults with tighter thresholds. Go to Settings (cog) > Links and loosen the link quality thresholds slightly.
  2. Confirmed fixRight-click the bundle > Optimize, and run Cloud-to-Cloud on all links.
  3. Confirmed fixCheck Link Creation Criteria (Maximum Error, Minimum Overlap) in the Alignment settings.
  4. Reference: structured links (scanner-tracked, e.g. RTC360 VIS) default to about 10 mm / 0.25 deg / 3 mm error; unstructured (cloud-to-cloud) about 50 mm / 1 deg / 10 mm.

Control text file imports into Register 360 at the wrong scale (3 ft between targets becomes about 9 ft)

Applies to: Cyclone REGISTER 360 PLUS

  1. Known Leica issue. Export and import the control in meters instead of feet.

Panoramic images missing in Register 360, or 'Export panoramic images' option missing

Applies to: Cyclone REGISTER 360 PLUS, Cyclone WORKFLOW

  1. Confirmed fixUpdate Register 360 to the latest version (fixed missing panos).
  2. Pano export/re-import (also LAS export, face blurring, IFC in TruView, limit box export) needs Cyclone WORKFLOW (formerly Publisher Pro) on top of Register 360 PLUS, plus the Reality Capture Base subscription.
  3. Naming as of 2023: Register 360 PLUS = old Register 360 + Publisher; Cyclone WORKFLOW = old Publisher Pro. Verify against current Leica docs.

Register 360 crashes during visual alignment or other heavy steps

Applies to: Cyclone REGISTER 360 PLUS

  1. Check the PC meets specs and the drive used for project and temp files has enough space.
  2. Run a process monitor (Task Manager / Resource Monitor) and watch for disk read/write or RAM hitting 100% at the crash.
  3. If neither maxes out, reinstall the software (registry fluke).

Import non-Leica (e.g. Topcon) scans into Register 360

Applies to: Cyclone REGISTER 360 PLUS

  1. Register 360 imports E57, FLS, FRP, FWS, PTG, PTX, ZTC, ZFPRJ, ZFS. Convert native files from other brands to one of these, usually E57.

Exporting a small limit box from a large Cyclone/Register 360 project still processes the whole file or needs huge disk space

Applies to: Cyclone, Cyclone REGISTER 360 PLUS

  1. Confirmed fixWorkaround that works: create a new project version and delete everything outside the area, then export.

Register 360 crashes after hours exporting a large E57

Applies to: Cyclone REGISTER 360 PLUS

  1. E57 export needs about 3x the project size free in the temp folder.
  2. Plug in an external drive with plenty of space and point the temp/processing folder at it.

Register 360 publish fails with an error

Applies to: Cyclone REGISTER 360 PLUS

  1. Clear the temp folder (some files may need admin rights).
  2. Check there's enough disk space for publishing.
  3. Make sure the registration completes a cloud-to-cloud pass before publishing; bad registration also causes this error.

Export an E57 that keeps individual setups

Applies to: Cyclone REGISTER 360 PLUS

  1. Confirmed fixChoose E57, click Export Options, select 'Separate Setups'.
  2. E57 opens in most point-cloud software; ReCap imports it first.

Points deleted in Register 360 still show up after import into Cyclone, or need restoring

Applies to: Cyclone REGISTER 360 PLUS, Cyclone

  1. Confirmed fixRight-click the scan in the hierarchy > Restore Deleted Points.
  2. Confirmed fixWhen deleting, tick both options (visible AND all points) so the deletion carries through export.

Register 360 display looks less crisp after an update

Applies to: Cyclone REGISTER 360 PLUS

  1. Check Windows display scaling/resolution settings.

Register 360 crashes importing an RTC360 project that imports fine on another PC

Applies to: Cyclone REGISTER 360 PLUS, RTC360

  1. Re-copy the project from the USB stick; the project file on the PC may be corrupt.
  2. Copy the data to the PC and import from there rather than from the stick (USB driver issues).
  3. Compare scanner firmware with the Register 360 version on the failing PC; mismatches cause import crashes.

Register 360 import fails with 'Unable to find reference setup', or setups import empty

Applies to: Cyclone REGISTER 360 PLUS

  1. Confirmed fixCheck the data copied completely; cloud downloads (OneDrive) can silently skip files that weren't loaded/synced. Re-download or copy straight from the USB stick.
  2. Import with 'pre-registered' so field links are used.

An old Register 360 project archive won't open in the current version

Applies to: Cyclone REGISTER 360 PLUS

  1. Install the older Register 360 version that created it, open it there, then upgrade.
  2. Prevention: keep the full project folder (and raw data), not just an archive.

Can Register 360 BLK Edition process RTC360 data?

Applies to: Cyclone REGISTER 360 PLUS (BLK Edition)

  1. No. BLK Edition only accepts BLK data; RTC360 data needs the full Register 360 PLUS.

Keep RCP exports from Register 360 working when moving them

Applies to: Cyclone REGISTER 360 PLUS, ReCap

  1. The RCP is a small project file that points to RCS scan files; always move/send the RCP together with its RCS folder.
Still stuck? Datum Tech Solutions is a Leica Geosystems Authorized Service and Distribution Partner. Send us screenshots or photos, your software or instrument details and what you have tried, and we will work it through with you, and with Leica when a reset or repair is needed. Contact our team.